Refund Policy

This refund policy explains the terms and conditions for requesting refunds for Anime Fanz ("we," "us," or "our") subscription services. This policy was last updated on 08-08-2025.

Subscription Refund Policy

We understand that sometimes you may need to request a refund for your subscription. Our refund policy is designed to be fair while maintaining the sustainability of our service.

Monthly Subscription Refunds

7-Day Refund Window: You may request a full refund for your monthly subscription within 7 days of your initial purchase or renewal date. After this 7-day period, monthly subscriptions are non-refundable.

• Eligible for Refund: Monthly subscriptions requested within 7 days of purchase/renewal
• Non-Refundable: Monthly subscriptions after the 7-day window has expired
• Processing Time: Approved refunds will be processed within 5-10 business days
• Refund Method: Refunds will be issued to the original payment method used for the purchase

How to Request a Refund

To request a refund for your subscription, please follow these steps:

• Contact our support team at animefanzapp@gmail.com
• Include your subscription details and reason for the refund request
• Provide your account information for verification
• Submit your request within the eligible refund period

Refund Processing

Once we receive your refund request, we will:

• Review your request within 2 business days
• Verify your subscription details and eligibility
• Process approved refunds through Stripe, our payment processor
• Send you a confirmation email once the refund has been initiated

Important Notes

• Refunds are only available for direct subscriptions purchased through our app
• Subscriptions purchased through third-party platforms (App Store, Google Play) are subject to their respective refund policies
• Partial refunds are not available for unused portions of monthly subscriptions
• Access to premium features will be revoked immediately upon refund approval

Exceptions

We may consider refund requests outside the standard 7-day window in exceptional circumstances, such as:

• Technical issues preventing access to the service
• Billing errors or unauthorized charges
• Service disruptions lasting more than 48 hours

Such exceptions will be reviewed on a case-by-case basis at our discretion.

Contact Information

If you have any questions about our refund policy or need to request a refund, please contact us:

Anime Fanz
Email: animefanzapp@gmail.com
Subject Line: "Refund Request - [Your Account Email]"

Changes to This Policy

We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting the updated policy. We encourage you to review this policy periodically.

Last Updated: 8th August 2025